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Customer Service

If your question is customer-service related, you may be able to find the answer in the menu below. If not, e-mail us at orders@sproutsanfrancisco.com. We will return all emails as soon as possible.

Furniture Orders - Terms and Conditions

The Lead Time is the time it takes for the item to leave the manufacturer and does not include transit time. Please note that lead times are estimates only and Sprout can not guarantee that the manufacturer will ship the item within their quoted lead time. All furniture sales are final with the exception of pieces that arrive damaged or broken, which will be replaced. Please inspect these items immediately and contact us to arrange a return of a damaged or broken item.

Online Ordering

Need help with your online order? Give us a call at (877) 388-9205 or email us at orders@sproutsanfrancisco.com.

Shipping

All orders received by 10am PST will be shipped out within the following 1-2 business days according to the method chosen at checkout.

International Shipping Powered by:
Bongo International Checkout

We have partnered with Bongo International to service our international customers.

Once you have created your shopping Cart, choose the “International Customers…Click here to pay” button. You will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

Returns

Non-sale merchandise in unused, unwashed, and unworn condition may be returned with your packing slip up to 30 days from the purchase date for full refund (less shipping costs). After 30 days, we can issue a store credit. Non-sale merchandise in new or unused condition returned without a packing slip shall be accepted at our discretion. Please note that all furniture and rug sales are final with the exception of pieces that arrive damaged or broken. Please inspect these items immediately and contact us to arrange return. All purchases of sale items and personal care are final.

For Mail-In Returns

  1. Repack the item in its original box.
  2. Write "return" at the bottom of the duplicate packing slip provided in your shipment and include it with the items you are returning.
  3. Mail your return with the appropriate postage to:

Sprout San Francisco Returns

2762 Octavia Street, Suite D,
San Francisco, California 94123

For exchanges

Follow the directions above, with a note about what you would like to receive in its place, as well as your phone number. Your credit card or your paypal account will be charged for the difference, including additional shipping. Any additional funds will be returned or added as a credit on your account, depending on whether the intial items were a gift.

Order Status

To find out the status of your order once it has been shipped, please email us at orders@sproutsanfrancisco.com and we will respond as soon as possible with your tracking number. If you no longer have your packing slip, please email us at orders@sproutsanfrancisco.com to obtain authorization.